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Responsibilities:
- Handle incoming calls and emails from customers
- Provide product information to customers
- Resolve customer issues and complaints
- Escalate issues to the appropriate department if needed
- Update customer information in the database
- Identify and escalate priority issues
- Provide excellent customer service and support
- Proven customer support experience
- Strong phone contact handling skills and active listening
- Excellent communication and presentation skills
- Ability to multitask, prioritize, and manage time effectively
- High school diploma or equivalent
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