About the business
Situated 25 minutes east of Melbourne CBD, ibis Melbourne Glen Waverley offers 155 rooms, restaurant, bar and conference facilities. We allow guests easy access to Melbourne and its many dining and entertainment options. This stylish Melbourne hotel is also close to the spectacular Yarra Valley and Dandenong Ranges.
About the role
Reporting to the Hotel Manager, your tasks and responsibilities will consist of but are not limited to the following:
- Providing exceptional customer service by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
- Maintaining control of guest and hotel accounts ensuring that all charges are posted accurately and efficiently.
- Promoting and up-selling hotel facilities through strong product knowledge.
- Maintaining a high level of professionalism and ensuring procedures are followed in relation to guest confidentiality and the issuing of room keys.
- Ensuring timely and efficient delivery of guest amenities, make recommendations and reservations for our guests on local attractions and ensure the security of our guests and their possessions.
Skills and experience
To be successful in this role you will have:
- Previous experience with OPERA software
- An outgoing, confident and engaging personality
- Demonstrated customer service experience combined with outstanding communication skills
- Professional and friendly telephone manner
- Exceptional presentation and grooming
- Energy and enthusiasm with an eye for detail
- Must have full working rights in Australia.
- Availability to work varied shifts including early morning, late evenings, weekends and public holidays
Benefits and Perks
- Worldwide Accommodation & Food & Beverage discounts for you, your family & friends
- Extensive employee benefits & special rates with our partnership brands
- Wellbeing at work – Work Your Way!
- Recognition including a complimentary hotel stays
- Training and career development opportunities
Why work for Accor?
Accor is Australia’s Largest Hotel Network with 50+ brands, 5100+ hotels operating in 110 countries. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
Click ‘Apply’ to begin your journey with us!
Job Type: Part-time
Part-time hours: 20-38 per week
Salary: $23.52 – $35.28 per hour
Benefits:
- Employee discount
- Employee mentoring program
- Professional development assistance
Schedule:
- Afternoon shift
- Evening shift
- Rotating roster
- Shift work
- Weekend availability
Supplemental pay types:
- Overtime pay
- Penalty rates
Work Authorisation:
- Australia (Required)
Work Location: In person
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