Job Description
Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team of more than 100,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. For more information, please visit www.thermofisher.com.
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Responsible to deliver all Service activities (which might include: Installation including related customer introduction, Repairs, Maintenance Services, Validation Services, Hot Lines) on Labs analyzer and also possible cross train on Process analyzers for Cement Industries and by achieving:
- Satisfied customer becoming loyal customers
- Highest first time fix rates / lowest mean time to repair
- Lowest repeated call rates
Contributes to the overall Service Targets with respect to Bookings, Revenues, Service Profit and Overhead Cost while following all internal rules, processes and practices (as they are described)
Main Activities / Responsibilities
Performs all Service Activities for Thermo Labs equipments, according to internal rules and customer regulations.
Ensure responsive telephone support and diagnostic as well as on-site Services to exceed the customer’s expectations and make them successful by using TMO instruments.
Actively promote our contract products.
Is responsible to manage the companies assets provided, such as potential Car Stock/Inventory of Parts, computer, telephone, general tools, Software, eventually Company Car, Manuals etc.
Optimize the own work schedule by coordinating with all the necessary partners for service planning/scheduling (Dispatching function, Team Leaders, others).
Is responsible to report accurate and timely of all activities as required (e.g. Field Service Reports, Expense Reports, etc.)
Ensure alignment of all activities at the customer site with the rest of TMO and inform other part of TMO of important information with respect to our customers (e.g. information about new purchases to sales/lead generation)
The above statements are intended to describe the general nature and level of the work being performed by people assigned to this job. They are not an exhaustive list of all of the duties and responsibilities associated with it.
Minimum Requirements/Qualifications:
- Electronics/Mechatronics/Electronics/Metalurgia/ Instrumentation
- Minimum 2-5 years experience servicing analytical equipment or equivalent applications specialist experience
- Travel time and customer visit will be requesting > 70% of working time.
- Strong problem solving skills
- Good verbal and written communication skills, ability to work across all levels, functions and regions
- Proven organizational skills with the ability to handle multiple tasks with different priorities
- Excellent interpersonal, self-motivational and negotiating skills
- PC skills
Non-Negotiable Hiring Criteria:
- Willingness to travel mainly within the appointed region but frequently as well through Latin American Territory. For training or special calls, international traveling is required.
- 80% Good English skills, Desirable (Technical english acceptable)
At Thermo Fisher Scientific, each one of our 70,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.
Apply today! http://jobs.thermofisher.com
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
