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At NICE, we don’t limit our challenges. We challenge our limits. Constantly. We’re relentless. We’re ambitious. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.
Product Manager, CXone Supervisor
NICE is a leading player in the Contact Center as a Service (CCaaS) industry, dedicated to providing innovative solutions that empower businesses to enhance customer experiences and streamline their operations. We are seeking a dynamic and results-driven Product Manager to join our team and drive the development and growth of our CXone Supervisor solution.
Role Overview:
As Product Manager at NICE, you will play a pivotal role in shaping and executing the product strategy for our outbound and inbound communication offerings within the CCaaS ecosystem. You will collaborate closely with cross-functional teams, including engineering, design, marketing, and sales, to deliver market-leading solutions that address the unique needs of our customers and drive business growth.
Key Responsibilities:
- Conduct thorough market research and competitive analysis to identify trends, customer pain points, and opportunities in the customer experience landscape.
- Define and prioritize the product roadmap based on customer feedback, market trends, and business goals.
- Partner with sales and marketing teams to develop effective go-to-market strategies, positioning, messaging, and pricing strategies.
- Engage with customers, gather feedback, and incorporate insights to refine product offerings and drive continuous improvement.
- Monitor key performance metrics and analytics to assess product performance and identify areas for optimization.
- Stay informed about industry trends, technological advancements, and best practices to ensure our solutions remain competitive and innovative.
- Develop detailed product requirements, user stories, and specifications that guide the engineering and design teams in building impactful features and enhancements.
- Collaborate with Product Designers to create intuitive and user-friendly interfaces that optimize customer interactions.
Qualifications:
- Bachelor's degree in business, Engineering, Computer Science, or a related field.
- Proven experience (5+ years) as a Product Manager, preferably within the CCaaS or SaaS industry.
- Strong understanding of customer experience technologies
- Exceptional problem-solving skills, with the ability to translate complex requirements into actionable product features.
- Excellent communication and interpersonal skills to effectively collaborate with cross-functional teams and communicate with stakeholders.
- Data-driven mindset with experience in leveraging analytics to inform product decisions.
- Proven record of accomplishment of successfully launching and driving adoption of B2B products, in large enterprises.
- Strategic thinking, creativity, and a passion for delivering customer-centric solutions.
- Experience with agile methodologies and project management tools.
About NICE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
