DUTIES AND RESPONSIBILITIES
1. Receive queries, requests, and complaints from clients via phone call
2. Provide appropriate response to clients and take appropriate action for each call
3. Provide proper validation and pre-screening of requests
4. Coordinate with appropriate resource for resolution of urgent concerns
5. Analysis and handling of critical accounts with complaints
6. First call resolution by:
? coordinating with Department Managers of concerned units
? monitoring of escalated complaints
? outbound calls to buyers to provide feedback on their concern
7. Assist calls of representatives handling VIP accounts
8. Follow up customer calls where necessary
9. Protect sensitive information that must not be disclosed to Clients/Non-Clients/Organizers
10. Document all call information according to standard operating procedures
11. Endorse completed tickets to immediate superior for proper review
12. Endorse completed tickets to the Concerned Departments/Units (at least after one year of service)
13. Participate effectively in team meetings
14. Perform other duties and functions that may be assigned from time to time by the Management
Job Types: Full-time, Fresh graduate
Salary: Php16,000.00 per month
Benefits:
- Paid training
Schedule:
- Shift system
Supplemental pay types:
- 13th month salary
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