Escalation Engineer [Romania]


 

Romania /
Romania – Product Development /
Full-time
/ Remote
We are 3PILLAR GLOBAL

We build breakthrough software products that power digital businesses. We are an innovative product development partner whose solutions drive rapid revenue, market share, and customer growth for industry leaders in Software and SaaS, Media and Publishing, Information Services, and Retail.
Our key differentiator is our Product Mindset. Our development teams focus on building for outcomes and all of our team members around the globe are trained on the Product Mindset’s core values – Minimize Time to Value, Solve For Need, and Excel at Change. Our teams apply this mindset to build digital products that are customer-facing and revenue-generating. Our business-minded approach to agile development ensures that we align to client goals from the earliest conceptual stages through market launch and beyond.

RESPONSIBILITIES

    • Project Scope: engineers are assigned cases opened by Cisco’s customers, in order to be resolved (offer workaround, open a product bug, provide fixes)
    • Customer meetings & support
    • Debug app to understand root cause
    • Currently working with c/c++ and Perl on the project

REQUIREMENTS

    • Must have: Troubleshooting, Linux, Bash, Networking
    • Nice to have: Support experience, perl/python (Scripting languages)

BENEFITS

    • Full-time contract
    • Unlimited work from home
    • Flexible working schedule
    • Substitution day
    • Yearly performance bonus
    • Celebrate Awards (Going the Xtra Mile & Core Beliefs Awards)
    • Referral bonuses
    • Internal Trainings
    • Company supports exams and certifications for professional growth
    • Pluralsight & Udemy subscription
    • Internal library
    • Medical package
    • Flexible benefits Allowance that you can spend on benefits of your choice
    • Chair massage in the office

    • #LI-Remote


 

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